More than ever, provider and payer organisations recognise the benefits of analytics and data visualisation, and have honed their skills in collecting and reporting a slew of metrics and KPIs to keep tabs on their clinical, financial, and operational health.
As Omar Khawaja, chief information security officer of Highmark Health, will explain next week at the HIMSS Healthcare Cybersecurity Forum, it’s equally crucial when implementing and developing effective cybersecurity programmes. Measurement, on the other hand, has its limitations. And far too many firms track KPIs in a haphazard or unnecessary manner.
To ensure that all essential metrics are collated and disseminated to the parties who need to know them, Khawaja use the MECE measure – “mutually exclusive, collectively exhaustive.” Khwaja will also speak at the Cybersecurity Forum about how to improve data visualisation and dashboard presentation, as well as how to turn data into action. When it comes to motivating meaningful changes from such indicators, Khawaja recommends gamification. “People appreciate gamification because it produces genuine results.”