The majority of customers also prefer in-person Treatment for long-term needs, according to a survey conducted on behalf of Kyruus, a patient-experience software provider. Simultaneously, nearly a third of respondents say virtual visits are more likely now than before the pandemic, and nearly two-thirds say telehealth connectivity will be a key factor in determining where to get Treatment in the future.
The Kyruus study is based on a survey of 1,000 people over the age of 18 from across the United States who used both private and public insurance. A report accompanying the same said, “While some of the pandemic’s influence on consumer choice may be shorter-term, it is evident that the pandemic permanently re-shaped patient preferences and expectations in profound ways.”
More than 40% of respondents said they’d prefer to receive mental health and routine care services virtually or through a mix of virtual and in-person visits. In addition, 30% said they were more likely to pursue virtual visits after the pandemic, while 35% said they were equally likely. Because of loosened federal limits on telehealth, the pandemic sparked unparalleled interest in virtual Treatment. However, the future of telemedicine is unclear – and long-term patient interest seems to differ depending on who asks and who is asked.