Concentra is a Texas-based healthcare company that provides occupational health services to one out of every four injured workers through 517 medical centers across the country, 150 employer-based clinics, and telemedicine. Telemedicine, according to, is a much-needed additional option for the delivery of care. It piloted the first model with a single employer using kiosks. The pilot revealed a lot of helpful information, including that the kiosk technology was not scalable.
The healthcare firm recognized that virtual care might be delivered more cost-effectively and efficiently. Concentra had looked into a variety of software options before joining the company. In June 2017, the first live telemedicine visit took place. began using eVisit to remedy a problem with a video visit plug-in. However, as the company has worked with the vendor longer, the platform and staff have become a more long-term answer.
These companies and their offerings were detailed in a special report released by Healthcare IT News. The original difficulty was to create a system that had a flawless video connection, didn’t require any plug-ins, and allowed patients to visit with just a few clicks. Concentra discovered various capabilities in the platform that allowed them to improve and grow its telemedicine product. Concentra frequently finds value and efficiencies via a continuous improvement methodology.